Privacy policy

Last updated: June 29, 2026

innsol operates this website and online store, including the products, services, content, and features made available through www.innsoleyewear.com (the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or when you otherwise contact us.

If there is a conflict between these terms and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details, such as your name, shipping address, billing address, phone number, and email address.
  • Order and transaction information, such as products viewed, items added to cart, purchases, returns, exchanges, and payment-related transaction details.
  • Account information, such as login credentials, account preferences, and saved settings, if you create an account.
  • Communications, including the information you provide when you contact customer support or submit a form.
  • Device and usage information, including IP address, browser type, device identifiers, pages viewed, referral data, and interactions with our website.

How We Collect Information

We collect personal information from the following sources:

  • Directly from you, when you place an order, subscribe to emails, contact us, or submit information through the Services.
  • Automatically, through cookies, pixels, analytics tools, and similar technologies when you browse or interact with the Services.
  • From service providers and partners, such as payment processors, fulfillment providers, analytics services, and marketing platforms that help us operate our business.

How We Use Your Information

We use personal information to:

  • process and fulfill orders, including shipping, returns, exchanges, and refunds;
  • provide customer service and respond to inquiries;
  • operate, maintain, and improve our website, products, and shopping experience;
  • send transactional communications, such as order confirmations and shipping updates;
  • send marketing communications where permitted by law or where you have opted in;
  • detect, investigate, and help prevent fraud, abuse, or security issues;
  • comply with legal obligations and enforce our policies and terms.

How We Share Information

We may share personal information in the following situations:

  • with Shopify, which powers our store and checkout experience;
  • with vendors and service providers that support payment processing, order fulfillment, shipping, analytics, email delivery, advertising, and customer support;
  • with business and marketing partners to help us advertise and understand campaign performance, subject to applicable law;
  • when required to comply with legal obligations, law enforcement requests, court orders, or to protect our rights and customers;
  • in connection with a merger, acquisition, bankruptcy, or similar business transaction.

Relationship With Shopify

Our store is hosted by Shopify. Shopify may collect and process personal information to provide and improve the storefront, checkout, payment, security, and platform services that support our business. To learn more, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Tracking Technologies

We and our partners may use cookies, pixels, and similar technologies to remember preferences, keep the website functioning properly, analyze traffic, measure marketing performance, and improve the customer experience. You can manage cookies through your browser settings, but disabling some cookies may affect how the Services function.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no transmission over the internet or storage system can be guaranteed to be completely secure. We retain personal information for as long as needed to provide the Services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, or a copy of your information, and the right to opt out of certain marketing uses. These rights may be limited in some circumstances under applicable law.

You may also unsubscribe from marketing emails at any time by using the unsubscribe link in the email. Even if you opt out of marketing, we may still send transactional or service-related messages about your orders or account.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children under the age of 16.

International Transfers

Your personal information may be transferred to, processed in, or stored in countries outside your state, province, or country of residence, including the United States, where privacy laws may differ.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content practices of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will post the updated version on this page and revise the "Last updated" date above.

Contact Us

If you have questions about this Privacy Policy or want to exercise a privacy-related request, please contact us at hello@innsoleyewear.com or write to us at 13109 Andy Street, Cerritos, CA 90703, United States.